Frequently Asked Questions
Products & Inventory
What are your opening hours?
Our showroom is open seasonally. Please visit our website at christmasworldus.com for our current trading hours during the holiday season.
Do you have a catalogue?
Yes! You can view our digital catalogue online at christmasworldus.com. We encourage you to check the website regularly for the most up-to-date products and pricing.
Is everything on your website in stock?
We make every effort to keep our website stock levels accurate. However, due to high demand, some items may sell out quickly. If an item is out of stock, it will be marked as such on the product page.
Can I order an item that is out of stock?
Unfortunately, we cannot take orders for items that are out of stock. We recommend checking the website regularly for restock updates or signing up for back-in-stock notifications on the product page.
Do you sell spare parts or individual bulbs?
We do carry a range of spare parts and accessories. Availability can vary, so please contact us via the form on our website to inquire about specific components.
What are your Christmas trees made from?
Our artificial Christmas trees are made from various materials including PE (Polyethylene), PVC (Polyvinyl Chloride), and a combination of both. High-ratio PE trees offer a more realistic, lifelike appearance.
What does “Clear” or “Warm White” mean?
These terms refer to the colour temperature of the lights. Clear lights are a bright, white light similar to daylight. Warm White lights have a softer, yellowish glow reminiscent of traditional incandescent bulbs.
Orders & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and PayPal.
Can I change or cancel my order?
We process orders very quickly to ensure fast delivery. Please contact us immediately via the form on our website if you need to make a change. We will try our best to assist, but we cannot guarantee changes once an order is placed.
Is my personal information secure?
Absolutely. We use secure SSL encryption technology to protect all your personal and payment information.
Do you have a mailing list?
Yes! Subscribe to our newsletter at christmasworldus.com to be the first to know about new products, special offers, and exclusive sales.
Delivery
What are your delivery options and costs?
We offer a range of delivery options within the country, including standard and express services. Delivery costs are calculated at checkout based on the size and weight of your order and your delivery location.
How long will delivery take?
Delivery times vary depending on your location and the shipping method selected. You will receive a tracking notification once your order is dispatched.
Do you deliver to remote areas?
Yes, we deliver nationwide. Please note that delivery times to remote locations may be longer, and additional charges may apply, which will be shown at checkout.
Can I collect my order?
Click and Collect is available from our seasonal showroom. You can select this option at checkout. You will receive an email notification when your order is ready for collection.
Has my order been shipped?
You will receive a shipping confirmation email with a tracking number as soon as your order leaves our warehouse. You can use this to track your delivery.
What if I’m not home when my order arrives?
The courier will usually leave a card with instructions. This may include leaving the parcel in a safe place, taking it to a local depot, or a neighbouring address. You can often specify delivery preferences using the tracking link.
Returns & Refunds
What is your returns policy?
We offer a 30-day change-of-mind return policy. Items must be returned in their original, unopened packaging with all tags attached. The customer is responsible for the cost of return shipping. Original shipping fees are non-refundable.
What if my item is faulty or damaged?
We will happily replace any faulty or damaged item. Please contact our team via the website form within 30 days of receipt, and include photos of the damage or fault. We will guide you through the return and replacement process.
How long does a refund take?
Once we receive and process your returned item, your refund will be issued to your original payment method. Please allow 5-10 business days for the refund to appear in your account.
Can I exchange an item?
Yes, we can process exchanges for a change of mind, provided the item is in its original condition. Alternatively, you can return the item for a refund and place a new order for the desired product.
After-Christmas
When is the best time to buy for next year?
The best sales and discounts are available right after Christmas and in the January clearance period. This is the perfect time to stock up for the following year!
How should I store my Christmas decorations?
Store your decorations in a cool, dry place. Original boxes or plastic storage tubs are ideal. Carefully wrap lights and fragile items to prevent tangling and damage. Avoid storing decorations in areas prone to extreme heat or moisture.